Why I Stopped Selling SEO Services and You Should, Too

Posted by ryanwashere

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author's views are entirely his or her own and may not reflect the views of Moz, Inc.

In my 28 years on this planet, I've come to accept two things as fact:

1. The sun rises every morning.
2. Marketers screw everything up.

Because of fact No. 2, I had to stop selling SEO.

Why? Here's an interaction I used to have five times a day.

*Phone rings*

Me: "This is Ryan Stewart with WEBRIS. How can I help you?"

Caller: "I'm looking for SEO for [domain.com]. I want to rank for [keyword terms x, y, and z]. Can you guys handle that?"

Me:

I'm over it.

I'm tired of explaining to people SEO doesn't work that way anymore. And I need the rest of you to get on board with me, because we're driving ourselves out of business.

I mean, come on people. Look around. We need to stop trying to jam websites where they don't belong. The SERPs have changed.

Google shows search results based on what's best for the user. We can't just rank for whatever keywords we want.

Let's take a look at a few examples:

Example #1: Search "best headphones"

What do you notice?

Not a single result on the first page is a product page.

They're all articles about different headphone types, their benefits, pricing, etc.

We're all Google users. We all know these are much better results to get than getting a single brand's product page. I want to shop around, compare products, and read reviews. Don't you?

Example #2: Search "restaurants in miami"

What do you notice?

Not a single result on the first page is a restaurant's website.

As a matter of fact, the results above the fold are tied to review aggregators and Zagat ratings.

Underneath the fold, the results are filled with listicles, reviews, and articles.

I'd much rather read reviews about dozens of restaurants than be directed to a singular one.

Example #3: Search "buy a cheap tv"

What do you notice?

Ahhhh, yes, I threw this one in for the comment trolls.

The top five results are product pages. However, they're all mega-brands. With the current algorithms, we'll never outrank a brand for keywords like that (without spamming the hell out of it).

What else do you notice?

Articles, not product pages, are ranking at the bottom of the first page.

Example #4: Google "plumbers in san francisco"

What do you notice?

Not a single result on the first page is a website. There are only review aggregators: Yelp and Google+.

OK, so what's happening?

It's a combination of two things:

#1: Google's got a lot of data, and they're utilizing it

It's safe to say Google understands what users want by analyzing the massive amount of data it has. If we take off our SEO goggles, it's hard to disagree.

Personally, I love the power of choice. I'd rather pick from a list of companies with reviews and comparison data than one that only includes websites that make it to the top of organic listings.

In addition (as much as I hate to say it), I trust brands. I'd rather buy a TV from Best Buy than http://ift.tt/1MXhEPE. Wouldn't you?

#2: We're moving into the "pay-to-play" era with Google

Not too long ago, Facebook moved into the "pay-to-play" era. Now Google's headed that way.

Google's main source of revenue is advertising, counting for almost 90% of Google's revenue in 2014. And one of their main earners, display, is falling fast.

Google's message is clear: If you want to sell directly through the Google platform, then you'll need to pay for it.

Let's go back to my last example, "plumbers in San Francisco." Look at what's happening above the fold with that query:

That's right, baby! Paid local listings.

If this test sticks, it's going to have massive implications on local search. If I were a betting man (and I am), I'm all in that this is the future of local search.

But is SEO dead?

SEO is absolutely not dead. As long as people use Google search, SEO will be alive.

However, let's recap. Money/buyer (i.e., purchase-intent) keywords are:

1. Dominated by huge brands that 99% of the world can't outrank (without spamming)
2. Returning less product pages and more articles and other forms of content
3. Triggering the knowledge graph, review aggregators, and more user-focused results

What this means is it's time to seriously reevaluate the landscape. The days of ranking a products or services page first for these purchase-intent keywords are limited.

If we want to capture that traffic moving forward, there are three things we can do:

#1: Pay for it

This is very straight forward. I like to use paid search as a remarketing tactic. We capture traffic from all corners of the web, and then when those people are ready to buy (using those money keywords), we use highly targeted paid ads to snag their business.

#2: Create valuable content

If we go back to my first example, best headphones, the results are dominated by content that compares ratings and pricing for various headphones.

No one shares, engages, or links to products and services pages. The fact is, no one except for us cares.

Instead of trying to jam those pages with links, create a piece of content that delivers what Google (and users) want. By creating value with your content, you open it up to earning social media shares and powerful links from relevant sites.

If you want to compete against the big dogs for organic search real estate, content is your best option.

#3: Optimize your website for the web

It's SEO (Search Engine Optimization), not GO (Google Optimization).

Yelp is a search engine. Facebook is a search engine. Twitter is a search engine. Amazon is a search engine. Quora is a search engine. Pinterest is a search engine. YouTube is a search engine. See where I'm going?

Each of these platforms offers unique benefits to the user. In a lot of cases, people looking for things on these platforms are likely to bypass Google altogether.

For example, l just moved into a loft in downtown Miami. I loathe shopping of any sort, so I allowed my girlfriend to manage the process for me. She ended up purchasing all of the furniture from Etsy (an e-commerce platform I knew very little about).

I asked her how she arrived there. This is what she told me:

• Pinterest - She used Pinterest search to find inspiration on how to decorate. Using keywords like "loft decorations," she narrowed it down to the specific pieces of furniture she liked.
• Amazon - She then went to Amazon and searched with keywords that were based on the furniture she liked on Pinterest. She was looking for rustic furniture. Amazon didn't have a great selection of that type.
• Ebay - So she moved to Ebay, knowing that she could find cheap, secondhand (i.e., rustic) furniture there. She found that most things were a little "too used," so she moved on.
• Etsy - Finally, she landed on Etsy, knowing they specialize in unique handmade items. She purchased all the furniture from there (and simultaneously broke my bank account).

Now, I realize she could've used Google to search for all these things. She chose not to, though, because she felt it was an extra step she didn't have to take.

She chose to use those specific websites/platforms/search engines because each one was built to handle exactly what she was looking for.

Applying this to your website

The long-winded point I'm trying to make is this:

It's no longer just about optimizing your website for Google. It's about optimizing your presence across the web.

By understanding who our target audience is and where they spend their time, we can attack those platforms and build an organic presence.

• If you're an attorney, you need to be on sites like Avvo, Lawyer.com and Find Law because they dominate the SERPS
• If you're a local business, Yelp and Thumbtack are crushing it right now
• If you have an e-commerce store, get your product on as many platforms where your customers are as possible (including Pinterest)
• If you sell large-ticket B2B services, SlideShare and LinkedIn are gold mines for connecting with C-suite executives looking for information

The list goes on and on...

Bringing it all home

This is why I stopped selling SEO. I'm begging you to follow suit.

We need to educate non-marketers that times have changed. We can't just "rank and bank" for whatever we want anymore.

We don't want to wait around until it's too late. This isn't a phase. This is the way it's going to be going forward, and we all need to get on board with it.

As Google gets more intelligent, we need to get more intelligent about how we approach marketing. That doesn't mean looking for ways to beat the search engine algorithms. Instead, we must learn to use them to our advantage.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

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Beyond the SEO Plateau: After Optimizing Your Website, What's Next?

Posted by randfish

It's a near-universal experience for consultants and in-house SEOs who've worked on numerous organic search campaigns. The first 3–6 months (longer if the site is very large or complex) of any SEO effort is almost always exclusively dedicated to fixing mistakes, improving existing issues, tweaking and tuning the sub-optimal, and generally closing the gap between what exists now and current best practices.

The beautiful part of SEO is that, once completed, these efforts can have ongoing and compounding benefits for months or years to come. The newly accessible and optimized pages start earning rankings and traffic, which beget more links, more personalization-biasing, more exposure, more sharing, and more business. If you've got competent content & dev teams continually checking items off the list (and not creating many new ones), slowly the list of actionable, low-hanging fruit dwindles. I like to call this "the SEO plateau."

Click for a larger version

The existing parts of the site have been optimized. The processes for content creation are now efficient and up to SEO standards. That immense task-list of SEO to-dos is now a stable, manageable group of regularly addressed items. Don't get me wrong—it's an AMAZING place to be. There are plenty of companies that never reach it (since the move from SEOmoz to Moz, even we never have!).

But this cleared backlog also creates its own problems, namely the frustrating "What Are You Gonna Do Now?" question.

Sadly, answering with an "Are you kidding me?! SEO just 10X'd your traffic, streamlined your conversion process, and brings in more than half of all new customers!" just doesn't cut it. That's why we need to look at the 5 opportunities that nearly every organization has to jump-start from plateau to high-growth SEO. Not every one of these will make sense for every site, but each deserves analysis and investigation.

For this post, I'm going to assume you're a moderately advanced SEO and you've already optimized pieces like on-page SEO, made your snippets rock with killer titles & meta descriptions, fixed every technical issue that might have held you back, and gone through a few rounds of keyword research and content creation/amplification. This process is about what comes next.

The 5 SEO Growth Opportunities:

1. New Keywords & Content
2. New Verticals & SERP Features
3. Additional SERP Domination
4. Moving Up the Buyer Funnel
5. International/Multi-Language Targeting

If you're hitting that plateau, and finding year-over-year growth has stalled for organic search traffic, explore the descriptions below and make a smart call about what deserves your attention for the year ahead. Sometimes, that option may not be obvious, in which case: experiment, iterate, measure, and then determine how to prioritize.

New keywords & content

This option comes up most often when search traffic growth starts to stall but rankings remain high. Growth-focused organizations aren't satisfied dominating rankings for keywords they already own, so they chase an ever-expanding list of terms and phrases that could bring valuable traffic.

Thing is, a lot of the time, this makes sense. It's an obvious move, but this is one of those seemingly elusive times when what's obvious and what's right often as not line up.

The keys to success with expanding your keyword list (and content creation targets) are:

1) Understanding your audience and the keywords that will actually drive value

Sadly, sometimes we get so focused on rankings and traffic that we forget that alone, these serve no purpose. If your new-found SEO boost brings in loads of new visits with little measurable impact on short or long-term conversions (even to the next stages of the funnel like return visits or email signups or a visit to the product pages), you might be barking up the wrong tree. It's OK to treat some traffic as purely brand-focused, and some content as likely-to-earn links but unlikely to convert visitors. But if the ratios get out of whack, it's your job to rein it in and get back to sensible targeting.

2) Knowing your domain's ranking ability

In niche after niche, there are a few powerful sites who can put up even mediocre content and rank well for it. In essence, they've trained Google (and searchers) to prefer their content on those topics. But, this power takes an incredible amount of time and energy to earn. Thanks to our recent acquisition of SERPscape, I can actually quantify this:

Well, OK, technically this is all Russ Jones' work (thanks buddy!), but the numbers make it clear. The overwhelming majority of sites only rank for a small handful of keywords, and it's only a few who ever break through and earn consistently high rankings across a large set of commercially-valuable SERPs.

If you have this goal (and long term, anyone seeking to dominate a sizable market should), you'll need to pursue that healthy mix of crazy, we'll-never-rank-for-it stretch goals, comfortable targets, and easy hits. Domain authority is one metric that can help, but given the complexity of topical authority in Google these days, there's also a sixth sense professional SEOs develop that should be applied here, too.

3) Hitting your sweet spot for amplification and links

We've learned recently that social media almost never works as the sole source of links that help earn rankings. But, we also know that without links, content is very unlikely to rank. Thus, the content we produce needs to aim for the kinds of amplification that can drive direct traffic and value, as well as the kinds that can earn links and rank. That's a challenge for almost every content creator, especially those who also try to make that content fit a promotional or revenue-driving goal (a very rare and impressive accomplishment indeed).

In my experience, the content that has the best likelihood of nailing these is going to be at the intersection of three things: content about which you (the content creator) have great passion, content where you can add unique value that previously has not existed (or hasn't been easily available) on the web before, and content that resonates with your audience and creates an emotional desire to share and amplify.

Nail that consistently and you'll be back on your way to the flywheel of SEO growth.

New verticals & SERP features

The list of verticals available through Google is astounding, but you can rely on Mozcast to help sort through the noise to ID the signal:

Via Mozcast's Feature Graph across 10,000 daily-tracked SERPs

If a vertical is in less than 1% of search results, it probably doesn't make a great target unless you have a very specific niche market where that feature's penetration is considerably higher.

The process here is simple: if a vertical or feature appears in a substantive number of search results globally and/or in a considerable number of the SERPs you care about to attract your search visits, it's almost certainly worth some effort. Google News, Shopping, Reviews, Images, Knowledge Panels, Tweets, Local Boxes, and more all have the potential to take away a lot of the clicks that would ordinarily go to "classic blue links"-style results. If you can own that SERP real estate before or even in addition to your competition, your traffic growth opportunities have considerably more room to rise.

One important note: YouTube on its own is the world's second-largest search engine. If video isn't coming up as a big opportunity for you, double check that math! For almost every niche there's a good possibility that video can bring in terrific audience attention and branding value, even if the traffic isn't as direct as from Google itself. Video SEO has changed since Google's move away from rich snippets for non-YouTube content, but it's still a massive search channel.

Domination through multiple results or slight ranking boosts

Many, many times, I've looked at a set of competitive search results, seen Moz ranking in the top 3, and thought, "We're good here; maybe I'll target something else." But, that mentality may be costing me some real opportunity:

Multiple listings in the same set of search results isn't just about getting more real estate, but about boosting traffic and click-through rate for both. Some analyses (that I sadly cannot locate anymore and didn't properly bookmark) have shown that two listings in the search results can have a greater CTR than just position X + position Y. Like great romances, the effect of dual listings is greater than the sum of its parts.

Likewise, thinking that #2 or #3 are "good enough" is also probably costing me the chance to scale search traffic considerably. Depending on the CTR curve you like best, #1 is averaging 1.5x–2.5X as much traffic as #2, and in SERPs where verticals or SERP features may be intruding, it could be even higher.

Via my Moz Analytics account

Ignore that SEO traditionalist in your head that bypasses keywords where you already rank in the top 3 or top 5, and double-down on the SERPs where you're just inches from 1st place (or another great piece of content away from a double-ranking).

Moving up the buyer funnel

I can't count the number of times I've started helping an organization think through SEO and discovered that the only keywords they pursue are those that lead directly to conversions.

Repeat after me: "SEO is not PPC."

That means in SEO, you don't need to limit your keyword targets to only those with a given conversion rate. Your ROI equation can be years in length because organic search will keep sending visits for years if you earn and maintain high rankings. It also means that your keyword and content pairs shouldn't be limited to those producing conversions at all. At Moz, for example, we know that the path to conversion can be long and winding.

A couple years back, we found that the average person taking a free trial of our software had visited Moz's website 7.5X before signing up. SEVEN AND A HALF! What's more, those who visited more times before they converted tended to be better customers—they used more features, were less likely to cancel, and were more likely to participate in our community, too. It's been wonderful knowing that the goal of most of our content is simply to make raving fans out of the people who interact with it, not to necessarily turn those visitors into buyers as quickly and efficiently as possible.

This lesson doesn't just apply to us—you, too, should be thinking about where your customers' journey begins and what they're searching for long before they ever consider your product (or any solution) to their problems:

The benefits of moving your keyword research and content creation up the funnel are twofold:

#1 - It tends to be considerably less competitive to target terms and phrases that have lower commercial/direct-conversion-intent.

#2 - The keyword and content universes higher up the funnel often expand exponentially, giving you vastly greater opportunities for search traffic growth.

Imagine you're helping a local roofer in Seattle, WA with their SEO. The current keyword options are probably very limited and hyper-competitive (e.g. "seattle roofing," "roof leak seattle," "roofing contractor seattle," and so on). But, move up the funnel and suddenly a whole world of possibilities reveal themselves ("roof protection," "comparison of roof sealants," "seattle roof weatherproofing," "best shingles for roofs in windstorm," etc). I know local small businesses who've built their entire conversion funnel around educational content posted through photo tutorials to their website and videos on YouTube. They end-around the traditional conversion-focused keywords by earning a loyal audience that amplifies their work through word-of-mouth, often when they've never even been a direct customer!

Plus, although it technically falls under the paid search umbrella, RLSA (Remarketing Lists for Search Ads) mean that if someone's already visited your site once and you know you want to reach them again if they search for more downfunnel keywords, you can bid higher and more effectively for them in Google AdWords.

International/multi-language targeting

For larger organizations seeking to expand their markets, growing beyond your local country and/or local language may be an avenue of considerable opportunity. It's not easy, and in SEO, it can require starting nearly from scratch (depending on how you're pursuing international expansion—new TLD extensions vs. subfolders, etc). This is not my area of expertise by any means, but I love what Eli Schwartz says about the practice in his post: don't assume, and don't stereotype.

Do your keyword and market research first! Don't assume (see?!) a practice, product, service, or niche will be equally large in a market simply because it has similar economics, population, or even language. The English love Marmite, but it's just not gonna fly in the US (or really any other country for that matter). American TV producers seeking to export Desperate Housewives of City X will likely find themselves up a creek. And Bavarian home mural painting services will find themselves stymied pretty much everywhere but Bavaria (which is sad because I find them delightful).

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Note: This list obviously isn't comprehensive for all forms of web marketing or even all inbound/earned channels. Content, social, email, community, paid media, etc. could all be worthy of consideration. But if your team focuses on SEO or if you believe organic search is where the best opportunities lie, the tactics you want are probably contained within these.

P.S. One more—it's sometimes interesting to experiment with how adding or subtracting paid search ads can impact your organic traffic. We've seen case studies where it's had both effects, so don't assume!

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Importing Cost, Click, & Impression Data to GA Using GA’s Data Import Feature

Posted by TrentonGreener

Google Analytics (GA) is a phenomenal tool that most of us, including myself, use in a very limited capacity. It’s not that we don’t want to use all of the functionality of this great product, but that we're unaware of the potential opportunities available to us as marketers. Often times, when we do find that new and exciting feature, it astounds and astonishes us; I often find myself consumed by the possibilities. That's how it felt when I first found GA’s "Data Import" feature. I had no idea that I could load not only my AdWords data into GA, but also all of my other paid efforts as well—from social, to search, to display, and even direct mail. I could import the cost data of each campaign into Google Analytics and do an ROI analysis using functionalities such as the Model Comparison Tool. In this post, I’m going to walk you through how to do exactly that.

We’ll be diving into GA’s ability to import relevant campaign data such as cost, clicks, and impressions using the built-in Google Analytics "Data Import" functionality. This feature is useful for not only importing your non-AdWords paid marketing channels—such as Facebook, Bing, Yahoo, Twitter, AdRoll, Outbrain, and so on—but can also be used to import refund data, customer data, and much more. To see the full scope of use, see this support documentation.

For this guide, you’ll need to have Universal Analytics installed. You can check that you indeed do have Universal Analytics under the "Admin" section of the GA interface, within the "Property" column. Under "Property Settings," if your Tracking ID begins with UA, then you likely do.

If you’re not yet upgraded to Universal Analytics, here’s the Google documentation on getting started and here's a great resource from Kissmetrics to help get you on the right track.

All righty, let’s get started on this. For our example today, we’ll be importing cost, click, and impression data from a sample Bing Ads account to sync up with our existing session-based data at the campaign and keyword level. There are five major steps to importing this data into Google Analytics. We’ll go through each step and ensure you have a deep understanding of the process required to make this all go off without a hitch.

Step One: Custom Campaign URLs

While it’s not technically an action step, since we’re adding Bing data at the campaign and keyword levels, the first thing to note is that we can only add data to a custom campaign that has already been defined within GA through UTM parameters. This means that we cannot add cost, click, or impression data to traffic that’s being incorrectly tracked within GA. If you don't currently have auto-tagging or manual tags within your (in this case) Bing account, then the traffic will likely come through as organic, referral, or possibly even direct. Here’s a link to Bing’s support article on how to implement these tags if you haven't already. However, this same principle applies to any type of import you’d be trying to do here, no matter whether that be Bing, Facebook, etc.

Step Two: Creating the Data Set

Now that we have our Custom Campaign ducks in a row, it’s time to create the actual data set. We'll need to establish which data set type you want to use (full list here). In our case, we’ll be using the "Cost Data Set" type. To do this, we’re going to go into the Admin panel of the GA account that we're trying to upload the data to. Under the "Property" column, we’re going to select "Data Import" (see image below). Don’t fret about this being property level; we'll select the views within this property that we wish to affect later.

We’re then going to select the "New Data Set" option, select the "Cost Data" radial option, and continue. This can be seen in the following two slides:

Now that we’ve selected our type, the next action for us to take is to properly name our data set and select the views within this property that are to be affected. You can choose to select no views and edit this at a later time, but I’d recommend adding these changes to a copied view that you have created.

Next we select which columns are to be added to our schema. "Medium" and "Source" are required in our case as we’re doing a Cost Data Set, but then we're given the option to choose at least one of "Clicks," "Cost," and "Impressions," and finally we are given the option to add as any additional columns as we'd like. I've added all the possible selections for a Cost Data Set in the below image. Note that we won't actually be using all of these, as many of them aren't able to be used outside of AdWords campaigns. This just serves as a demonstration.

You’ll also notice the option to either overwrite or sum the data. We’re selecting overwrite, but if you wanted to add additional data to specific days, you might select the summation option.

We’ll be adding "Clicks," "Cost," and "Impressions" in the first section, and "Campaign" and "Keyword" in the second section. You can see what this looks like below:

Once you select the "Save" option at the bottom of the page, the Data Set has been created. You’ll notice that "Save" becomes "Done," and an additional section appears. We want to select "Get schema," which will create an additional popup window which allows you to download the Excel template to use for this upload.

When the dialog box shown below appears, select the "Download schema template" option and an Excel file will be downloaded with the required headers already inserted for you. You can set this aside for now, as we’ll need it at the end of the next step.

Below is the Schema CSV template for our example.

Step Three: Generate the Upload Data as a CSV file

Now all that’s left is to download the data from the relevant source, do some minor formatting, and upload our data.

Since we’re trying to add clicks, cost, and impression data at the campaign and keyword levels, we need to ensure that our downloads include all of this data. We also need to ensure that our data is defined at the day level. I won’t dive into how to download the data from each individual source, as each platform is a little different and each has sufficient documentation of these steps, but there are a few important formatting items to remember (here's a link to documentation). Line breaks and commas will break the data set and force it to fail to upload correctly, or worse, upload incorrect data. Because of this, you’ll want to remove any commas from your data. Date formatting has to be in YYYYMMDD format. When you export data from most of these sources, they'll be in another format. Below is a quick and easy way to fix that. I prefer to do this before transferring the data from our data export to our data schema template, but there’s no one correct way to do it.

First, select the first cell you want to edit, and then choose "More Number Formats" under the number formatting section.

Then, choose a custom category and type "yyyymmdd" in the "Type:" field. This should change the "sample" to look similar to my own—just likely with different dates.

Finally, select the cell that you changed, and then use the format painter to copy this format down through all of your dates. Voilà, your date formatting is now Google approved!

The last part of step three is to copy the data over to our Excel schema template and match up the columns. It’s usually easier to reorganize this first so it’s a simple matter of copy and paste, but that’s up to you. Save this file and head back into the Google Analytics Admin interface.

Step Four: Upload the Data as a CSV

We’re returning back to the Data Import section within the Admin panel and clicking through to the "Manage uploads" button that has appeared next to the Data Set we created in step two.

We’re going to select "Upload a file":

Upload the file. Note that data can take up to 24 hours to actually appear in the GA interface. Even if the upload has been successful, it will likely still take additional time to sync the data throughout GA. In my experience, it usually takes about four to six hours, but Google’s documentation says up to 24 hours.

Remember in the last step where I mentioned date formatting? You don’t want to be like me. Here’s why: If you try to upload the data without using YYYYMMDD formatting, you get an error and have to re-upload the data—but the real kicker is that there's no way to delete your failure! =\ It’s a cruel reminder every time you go back to upload again.

Now that we’ve successfully imported the data, all that's left to do is wait until it's synced.

Step Five: Reporting

Once the cost, clicks, and impressions data has been imported and has finished syncing with the existing traffic data at the source/medium, campaign, and keyword levels, you have the ability to see this data in two important places within GA. Firstly, the "Cost Analysis" section of "Acquisition" under the "Campaigns" parent tab displays campaign and ecommerce information similar to what you'd see under the "AdWords" section of "Acquisition." This will display all source/mediums and campaigns, not just CPC campaigns—viewing the data can be a little funky, as you’re unlikely to have cost, click, or impression data for your organic traffic. Adding some filters to narrow down your point of view can really help make this easier to digest.

Secondly, and in my opinion much more excitingly, we have the Model Comparison Tool. If you haven’t discovered this majestic beast, you should set aside an hour, grab a cup of coffee, and just play—particularly if you run paid marketing campaigns and have revenue or ecommerce data in GA. But while having the ability to do attribution-based ROI analysis is an amazing way to get a better read on the effect your marketing campaigns are having on the business’s bottom line, there’s the added benefit of being able to analyze the effectiveness of campaigns and keywords in aggregate across multiple sources.

I hope this walkthrough helped to guide you during your first GA data import and gives you the confidence to continue to utilize this extremely powerful feature for more than just cost data imports. Let me know your thoughts in the comment section below, and if you have any questions, feel free to drop them there as well.

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Why Do Viral Content Marketing?

Let’s just start out by saying I haven’t really been doing much with this website of mine. It is a fitness/health blog that was never used by a customer. They abandoned it and a year later I just started using … Continued

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Using Social Media as Your Primary (or Only) Link Building Tactic Probably Won't Work - Whiteboard Friday

Posted by randfish

A concept we've covered regularly is what we call flywheel marketing, where the organic traffic, shares, and links you get from publishing one piece of content makes it easier for later pieces to see some success. One of the key pieces of that flywheel is the ability to get those social shares, and based on a recent study, we're ready to admit it: We were completely wrong about that key piece.

In today's Whiteboard Friday, Rand explains why, and that the real value may lie in engagement.

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Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we're talking about an assumption that I think many of us have made over the years. I know I have. In fact, I've amplified that. I might have even covered it on Whiteboard Friday. Thanks to some research that we've done together with BuzzSumo, as well as some research we've seen from our correlation study this summer, you know what? It's looking like we were just dead wrong on this very important aspect of how SEO and social media and content marketing fit together.

You've probably seen me present on this either here on Whiteboard Friday or in one of my slide decks or in a blog post. It's this idea of flywheel marketing, where you create some great content, you amplify that content via social media and your social channels, you attract visitors through that, you naturally earn links from some of those people who visit your site, and you grow your social following. Now, the next time your audience potential is bigger and your rankings potential is also bigger, because you have more links coming to your site, and that helps all the other pages on your site. You have a bigger social audience, so now there are more people to amplify to.

You know what? It actually looks like this is totally broken and wrong. The idea that you are naturally earning links from people who come via social looks to us like it was a bunk belief in its entirety. Let me show you.

First off, BuzzSumo did the vast majority of the work. I appreciate them including Moz as well. We did participate in some of our link metrics. The BuzzSumo crew did a bunch of this work. They looked at articles that received social shares, in fact a million articles that were taken from their database, and then they looked at the number of shares and the number of links those received.

The vast, vast majority received zero links. In fact, 75% plus of all articles they looked at received zero, not a single one, social shares. Same with links, by the way. I think it was 90% plus for links or maybe even more.

This is a like a power-law distribution. You're essentially seeing that a few articles get all the shares out there. Everything else really gets nothing. If you're not going to be in the top 10% of content that's created, don't even bother. You're not going to get shares. You're not going to get links. You're not going to get traffic. Forget it. A lot of content marketing is probably spent in vain. Granted, maybe a lot of that is learning what actually works and experimenting, and that's fine.

Then they looked at the correlation between links and shares.

As you can see from this crudely drawn scatter plot, no correlation whatsoever. If you were to draw the line here, it would probably be something like, "Oh look at that total crap correlation." Here are the numbers. Facebook, 0.0221. Twitter, 0.0281. Ooh, slightly better, but still in the realm of totally insignificant. Google+ 0.0058. You're just talking about numbers that suggest essentially that there is virtually no correlation between links and shares.

Now they did look at places where there were lots of shares and links, and those tended to be a few things. I'll let you read the report, and you should. I think it's one of the most important reports to come out in our industry in a while. Credit to BuzzSumo for putting it together.

We know from our research. We've done experiments looking at whether anchor text still moves things. We've done experiments looking at whether URL mentions move the needle. URL mentions don't, by the way. Once you turn them into live links, they do. We've looked at whether you can actually rank content without any links at all. It turns out almost impossible, so next to impossible that we couldn't find a single credible example of a page that ranked without any links unless it was on a site that had lots of links pointing to it.

We know we still need links to rank.

In fact, notably ranking correlations with links haven't dropped over the last few years. Even though we all feel like the algorithm's getting a little less link centric, and I think it is, links are still clearly very, very powerful. So we have to worry about things like outreach and link focused content and embeds and tools and badges and competitive link analysis and all the other many link building methods that the marketing industry has come up with over the years.

I have a theory about why this is.

I think Google is honest when they tell us, "We don't look at social shares to determine rankings." I think what Google sees is something Chartbeat showed a few years ago. This was another excellent study that I encourage you to check out. Chartbeat basically analyzed engagement on socially shared content. What they saw was a plot that looks like this. Very, very few social articles have high read time. Even the ones that have lots of social sharing have very little read time.

It turns out a ton of things that people share socially on the Web, they don't read at all. They may click Retweet. They may even include the URL. They might share it on Facebook. But they, themselves, may never have even visited that content. Sounds crazy, but I bet you've done it. I bet I've done it. I bet I've been like well, you know, it was probably a good edition of Whiteboard Friday, I'll go share it out, having not yet watched the video and seen whether I did a good job or not. That's just the way of the Web.

I think Google cares much more about the engagement than they do about the social share counts themselves.

So you can see lots of things with social shares not performing well. But once they start to get engagement and start to earn links from that engagement, now they're suddenly ranking.

Hopefully, with this knowledge in mind, you can go back to the drawing board a little bit if you've built up, like we have, this mental model of how the flywheel works. Look, I'm not saying that this works for no one. This actually works pretty well for Moz. It works pretty well for us in this industry, but I think, and clearly the data is showing, that across the vast majority of the Web it's statistically extremely unlikely this will work for you or for everyone else.

I think we need to revisit this. We probably need to revisit our link building. We need to think about social in a different context of how and whether it's earning people who will actually come to our site and want to link to us and people who will come to our site and want to engage, or whether it's just a vanity metric.

All right, everyone, I look forward to your comments. We'll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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At Last, You Can Now Add Users to Your Moz Pro Account!

Posted by adamf

Over the past few years, one feature has been requested more than any other. We call it Multiseat, which, at its core, is the ability for Moz Pro account owners to provide unique logins for their team members and/or clients.

Multiseat support is something that we have prioritized, reprioritized, started, and restarted, and for a number of reasons (some good, some less good) we never quite got there. Well, I'm happy to announce that after a great collaborative engineering effort, it is finally here!

We actually launched this feature quietly in August and have been monitoring usage and fixing issues to ensure Multiseat was ready for prime time before promoting it. So far hundreds of people are using it, and everything looks good!

In this post I'm going to describe what Multiseat does, how to set it up, who gets access, and what improvements are on the horizon.

What does Multiseat include today?

This first version of Multiseat supports most of the core functions requested by customers. These include:

You can set up unique logins for team members or clients

With Multiseat, you can add anyone who has or creates a free Moz community profile to your account. Previously the only way to share access was to share your password, which was far from ideal and not a great practice from a security perspective.

Multiseat can be useful in many scenarios:

• Providing access to members of your team
• Offering access to a client
• Inviting a consultant to come help with your campaigns

Before Multiseat, if you were sharing your login, it was a pain to change and redistribute passwords if a team member left or a client engagement ended. Now that logins are separate from your core account, you can revoke access to someone who leaves and keep all of your other logins and passwords intact.

Billing information is now kept private to the account owner

This has been a common request, especially for larger organizations. Credit card and billing information is now kept private and is accessible only to the account owner.

You can independently control which account emails you receive

If your company has a lot of people managing a lot of campaigns, you may receive an awful lot of emails about data updates and completed reports, and for this email clutter I sincerely apologize. The good news is that each person with access to an account can now choose which campaigns to follow and thus limit emails from campaigns that aren't relevant.

You can be a seat on multiple accounts

We've heard that some of you engage with multiple clients, each with their own Moz account. You now have the ability to be added to as many client accounts as you need to. For each account to which you have been granted access, you will be able to log in with your own Moz login and password. No more asking each client to give you their login information, and then trying to remember them all.

Your Moz profile, community history and points will stay intact regardless of which accounts you've joined or left

Another benefit of this update is the separation of community profiles from Moz Pro accounts.

As a seat on one or more accounts, your MozPoints and interactions with the community can now follow you from engagement to engagement.

Sweet! So how do I add add new logins to my account?

If you go to your account settings, you'll find a brand new tab called Manage Seats (http://moz.com/account). Once here, you will have the option to add one or more of your colleagues to your account.

For more details on how to add seats check out this Q&A post.

Who has access to Multiseat?

All Moz Pro customers get access to Multiseat! Depending on your subscription level, you will have access to between 2 and an unlimited number of seats for your team to use. We packaged Multiseat into our existing subscriptions in a way that offers more seats for levels that are are more agency and team-focused.

That said, we are not yet totally sure how customers will be using this feature, so we will learn and tune as we go forward.

The current limits are as follows:

Subscription Level	No. of Seats
Standard	2 Seats
Medium	10 Seats
Large	25 Seats
Premium	Unlimited Seats
Enterprise	Unlimited Seats

What's next for Multiseat?

While we've added a lot of new functionality with this release, there are still some important features that we haven't yet been able to get to. Most notably:

Transfer of account ownership

The next addition we know we need to make is the ability to transfer ownership of an account from one individual to another.

Control over which campaigns a seat can access

For v1, everyone can see all tools and campaigns. We've already received requests to allow the account owner to restrict individual logins so they can only see a subset of campaigns.

Please send us feedback!

This is just the start. We need your help to make this even better. Tell us what critical capabilities we are lacking. Tell us where we built things wrong. Tell us what is confusing. Now that we've launched this feature, we really want to make it work for you.

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Also, while I have your attention...

I wanted to call out a few other updates that we've made this summer, just in case you missed them:

Mobile Rankings

Not only have we added Google mobile rankings to our capabilities, but we also gave everyone an extra search engine slot so that you can track mobile rankings for all of your existing campaign keywords without giving up any other search engine data you've been tracking. We also added tracking of Google's "Mobile-friendly" tag, so you can see which of the pages you rank for Google considers to be mobile-friendly. Learn more

Search Visibility Scores

It's been a challenge in the past to see how your rankings are trending across keywords. Search visibility represents the percentage of clicks we estimate that you get based on your ranking position(s) for the keywords you track. Filter by brand or any other tag you've added to see visibility for certain keywords sets, and compare your visibility against your competitors. Learn more

On-Page Analysis workflow improvements

After a lot of good customer feedback, we rethought the on-page analysis feature workflow. Aside from a general facelift, we added the ability for customers to add keywords and pages to analyze and track, or to choose them from a list of suggestions that we update each week. Keep an eye out for some more significant improvements to this feature soon. Learn more

You can now keep up with all of our new Moz Pro features and updates

To help you find all of the new features and updates we make each week, we've added a What's New page that is accessible from any Moz Analytics campaign.

Well, that's about it. Thanks for taking some time to read about our new updates, and as always, don't hesitate to let us know what we can do to make Moz better for you.

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