Wednesday, May 25, 2016

5 Actionable Talks from Conversion Experts

Posted by christinew603

As marketers, we can’t turn a corner without hearing about how to generate leads with existing content. But CRO [Conversion Rate Optimization] is about so much more than just leveraging content in different ways; optimization is really the process of finding out and testing how to convert people on your site pages, landing pages, blog posts, and marketing efforts.

Don’t know where to start? Listen to these five actionable talks from a few of today’s top conversion experts. Hear directly from the landing page, copywriting, mobile, and conversion design experts on how to optimize your marketing for lead conversion. (And save your spot in a live Google Hangout with these experts and HubSpot on June 1st!)


1. Peep Laja – How to Turn Data into Insights & Customers

Bio via ConversionXL:

As ConversionXL founder, Peep is an entrepreneur and conversion optimization expert with 10+ years of global experience. He has extensive experience across verticals: in the past he’s run a software company in Europe, an SEO agency in Panama, a real estate portal in Dubai, and worked for an international non-profit.

In this talk from TractionConf, Peep covers:

  • 6 steps to thinking of conversion optimization as a process and not tactics
  • Why “best practices” aren’t necessarily the best ways to optimize your own blog posts and landing pages
  • Digging into the formula for conversion success (hint: it starts with the number of tests run, the percentage of winning tests, and impact per successful experiment)
  • Getting better data, not more
  • Gathering qualitative and quantitative data to find out if your ideas are actually good
  • Identifying problems and holes for conversion on your site

2. Oli Gardner – 4 Corners of Conversion

Bio via Inbound.org:

Unbounce’s legendary Oli Gardner has seen more landing pages than anyone on the planet. His disdain for marketers who send campaign traffic to their homepage is legendary. He is a prolific webinar guest and writer, and speaks internationally about conversion-centered design where he is consistently ranked as the top speaker.

In this presentation from INBOUND15, you’ll learn:

  • Bull sh*t marketing and how to spot it on your own landing pages
  • Conversion-centered design and utilizing psychology for conversion
  • How to apply the 4 corners of conversion — copy, design, interaction, and psychology — in all forms of your marketing, not just landing pages
  • Utilizing information hierarchy and ensuring your copy comes before design

3. Joanna Wiebe – 3 Undeniably Real Test-Proof Truths That Will Shake What You Know About Copywriting

Bio via Inbound.org:

As copywriter and creator of Copy Hackers, Joanna helps startups use their words so people fall in love with them, flood them in cash, tell all their friends about them, and name their firstborn after them. ("Buffer Anastasia McGillicuddy. That's got a nice ring to it.")

In this particular talk from CallToAction Conference 2014, she covers:

  • How to approach “clever” copy and learning to write for conversion
  • How to lead a headline: what we’ve learned from the advertising world of David Ogilvy and modernizing those ideas
  • What color your buttons should actually be
  • How to break patterns in language and copy when you’re stuck
  • Ideas for new tests to run on your pages

4. Tim Ash – Mobile Conversion Strategies

Bio via SiteTuners:

Tim Ash is the author of the bestselling book, Landing Page Optimization, and CEO of SiteTuners. A computer scientist and cognitive scientist by education (his PhD studies were in Neural Networks and Artificial Intelligence), Tim has developed an expertise in user-centered design, persuasion and understanding online behavior, and landing page testing. In the mid-1990s he became one of the early pioneers in the discipline of website conversion rate optimization.

At INBOUND15, Tim covered:

  • Top 10 things to stop doing on your mobile pages
  • How to manage navigation on mobile and prioritize content
  • Setting expectations for your mobile users and acknowledging their attention spans

5. Angie Schottmuller – 7 Secrets to Drive Epic Conversion with Hero Shot Images

Bio via LinkedIn:

Angie is an inbound marketing thought leader skilled at wielding magnetic content optimized for search, social, conversion, and mobile. With over seventeen years in multichannel B2B and B2C experience in both agency and corporation settings leading successful marketing technology projects for brands like Nestle USA, Gerber, Red Wing Shoes, Andersen Windows, The Home Depot, and more, she’s adept at harnessing online and emerging technologies to drive tangible results for improving business — social engagement, lead generation, sales conversion, customer loyalty, and brand advocacy.

At Conversionista Conference, Angie talks about:

  • 7 hero shot persuasion factors to learn and test from
  • How to say more in a visual than header text
  • Connecting hero images in your marketing
  • How to persuade through credible imagery and encourage prospects
  • Staying away from “fancy” brand images and gearing hero shots for conversion

Want to see some of these experts in action? Learn all about how to increase your lead conversion in a live Google Hangout on June 1st!

Save me a seat!


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Is Your Writing Readable? 3 Concepts to Master for Copy That Converts

Posted by Isla_McKetta

You know you're supposed to write scannable copy. But do you know why?

On the average Web page, users have time to read at most 28% of the words during an average visit; 20% is more likely.
Jakob Nielsen

Nope, it's not just that. Although the tiny fraction of attention readers have for your content is always important to keep in mind. But instead of another "write for the F-pattern reader" article, let's dig into the psychological underpinnings of how readers process information. You'll learn ways to make your content more memorable and how not to disenfranchise any audience members who struggle with legibility, however unintentional.

Don't worry; you don't have to immerse yourself in academic theories for the next three weeks. I've waded through those dusty tomes for you, and I'm here to report back on how readability actually works. I'll also suggest some implications for your content. This'll get a little wonky at times, but I hope you'll learn something from my research. I know I did.

These are the concepts I'll cover and where they fall on the legibility, readability, and comprehension spectrum:

  1. Chunking (readability)
  2. Word recognition (comprehension)
  3. Universal design (legibility)

1. Chunking (readability)

In the field of user-experience design, ‘chunking’ usually refers to breaking up content into small, distinct units of information (or ‘chunks’), as opposed to presenting an undifferentiated mess of atomic information items.
Kate Meyer

Chunking was first identified by George A. Miller in "The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information." While the article focuses on how many items we can hold in our memory, Miller goes on to suggest that we can remember more items if that information is properly separated out for us. For example, this string of numbers (even though it only contains eight digits):

A string of numbers: 09112001

is harder to understand or remember than this unforgettable number:

A string of numbers broken up by forward slashes: 09/11/2001

Those slashes help us parse the numbers into shorter (and more recognizable) units, which makes it easier to understand and remember the information.

The span of immediate memory impose severe limitations on the amount of information that we are able to receive, process, and remember. By organizing the stimulus input simultaneously into several dimensions and successively into a sequence of chunks, we manage to break (or at least stretch) this informational bottleneck.
George A. Miller

So when you're dividing up your web content with headers, images, bulleted lists, and short paragraphs, consider how those chunks of information are working for you. A listicle of the 100 greatest things about summer might be a lot more memorable if you subdivide that list with headers every 5–9 items. Likewise, if you write single-line-paragraph after single-line paragraph, your reader might get lost on the screen and miss something important. Instead, improve the readability of your content by varying the length of those paragraphs every so often.

2. Word recognition (comprehension)

That wasn't too painful, was it? This next concept, an area of research into psycholinguistics called the "cohort model," is a little harder to wade through, but since it speaks to our ability to comprehend information, I'm going to do my best to model that.

First, though, you might be thinking "psycho....what?" That's exactly the point. We're going to look at some incomprehensible content and then delve into how that affects readers. Then we'll consider how we can convey whatever information we need to and still keep people reading.

Faced with a paragraph like this:

The cohort model relies on a number of concepts in the theory of lexical retrieval. The lexicon is the store of words in a person's mind; it contains a person's vocabulary and is similar to a mental dictionary. A lexical entry is all the information about a word and the lexical storage is the way the items are stored for peak retrieval. Lexical access is the way that an individual accesses the information in the mental lexicon. A word's cohort is composed of all the lexical items that share an initial sequence of phonemes, and is the set of words activated by the initial phonemes of the word.
Wikipedia

All but the most dedicated linguistics nerd would be lost inside that mouthful of incomprehensible information. I know I was. Not only were the concepts foreign, but I hadn't seen a lot of those words since college. So let me try to capture the gist:

The cohort model looks at the way we connect a spoken (or in the case of web content, written) word with meaning. The potential meanings for a word start out broad, based on the initial sound/letter. As we see or hear more of the word, the potential meanings narrow down until we can choose which word we are seeing or hearing.

We read so quickly that it's difficult to even recognize how our own reading happens. It's easier to think about a word we don't encounter every day like "psycholinguistics." The cohort model suggests our brains first pull out a list of words that start with "psy" and begin to narrow down what word we might be looking at:

Two columns of words. To the left, "See," with the word "Psycholinguistics" listed beneath, the psy underlined. To the right, "Understand," with the words "psyche, psyllium, psychotic, psychology, psychedelic, psychoanalysis, psycholinguistics" listed underneath.

As we read further into the word so that our brains have processed "psycho," the options narrow:

Similar to the above image: "See" to the left, with "psycholinguistics" listed underneath. "Understand" to the right, with "psychotic, psychology, psychoanalysis, psycholinguistics" listed underneath.

Note that although "psycho" could have been one of the words we initially thought of, by this point in our attempt to comprehend this word, we've likely also taken in the fact that the word is well over five letters.

As we process letters and sounds in reading "psycholinguistics," most of us will find that this is an unfamiliar word — that it does not match up to any word already in our lexicon — and so our brains look for alternate ways to comprehend its meaning. In this case, we'd likely break it down into the most familiar component parts: "psycho" and "linguistics." We might still not fully comprehend the word, but we have two possible meanings: 1. something related to both psychology and linguistics, or 2. the linguistics of a psychopath. One of these is more likely than the other...

So why do you care?

Stop words

In this case, it's easy to see how using unfamiliar terminology (or overly jargon-y terms like "terminology" when I mean "words") slows the reader down. Using these kinds of stop words might even stop a reader entirely and lead them to close your tab and move on to the next site.

Ambiguity

Ambiguous words, or those with more than one meaning, might be expected to cause difficulties in lexical processing.
Treiman et al.

That's just another way of saying that you can slow a reader down by using words that have more than one meaning.

Two columns: "See" and "Understand." Under "See" is listed "address"; under "understand" is listed "location, orate, a dress."

Even very short words can be ambiguous.

Two columns: "see" and "understand." Under "see" is listed "lie"; under "understand" is listed "make oneself horizontal, tell a falsehood."

Context clues do help with comprehension, but if your goal is to convert a reader to a customer, there's no reason to make them think harder than they have to about your copy. So unless you have the linguistic command of a poet and are slowing readers down on purpose, think carefully about possible misunderstandings when you use ambiguous words.

Multiple meanings

Processing a polysemous word in one of its senses can make it harder to subsequently comprehend the word in another of its senses.
Treiman et al.

"Polysemous" simply means "having multiple meanings" and it can contribute to the ambiguity we just discussed. But the point here is that if you first use a polysemous word like "bank" in one context, you should carefully consider whether and how to use that word again.

Two columns, "See" and "Understand." Under "See" is listed the word "bank." Under "Understand" is listed the nouns "financial institution, row of elevators, edge of a river, place where blood is stored," and the verbs "store for future use, have trust in."

Because we all want to be able to bank on our bank, but sometimes customers would rather throw it over a bank.

Have trouble moving from one meaning to the next in that last sentence? Me too, and I wrote it.

3. Universal design (legibility)

Legibility can feel like the one aspect of intelligibility that we writers have the least control over (at least on the web). It's rare for us to get asked what font to use or how the color of our text should contrast with the background.

But legibility is important to accessibility. To borrow the universal design principle from architecture, if we design our sites (and our content) to be legible by all, we're removing potential blockers for all readers. Felicia, the tireless editor of the Moz Blog, is in talks with our UX crew about making our blog more accessible overall. Having worked at an organization that loved the look of light blue links against grey (and tiny) text, it's something I wish more sites thought about.

Screenshot of a site that mixes link color with text color, making links difficult to discern from regular text.

I'm only picking on AIA Seattle because I was party to some of the website redesign discussions there where members mentioned this very issue. Not only is there very little contrast in color between the links and text, but the links in the left nav are gray while those on the rest of the page are blue. I'd show you their redesigned page, but now you have to hover over text to even see if it's a link. Instead, take a quick look at the page for the national AIA:

Screenshot of a site where text and links are easily distinguished

Writers can help! As Laura Lippay wrote last week for the Moz Blog, by creating and implementing effective title tags, we can improve navigation for people with vision, memory, and mobility impairments. Properly structured headings, something we're using for readability anyway, also help with navigation.

Screenshot of a page using proper headings

Having recently had a baby, I'm finally starting to empathize with readers who are sleep-deprived, having trouble seeing, reading in a second (or third) language, or in a screaming rush. Not to mention people who are dyslexic, grew up in crappy school districts, or are naturally much more gifted in some other area of life than reading.

I hope these investigations into readability, comprehension, and legibility can help you create better copy. Your audience is counting on you. And by creating easily intelligible content, you just might keep them around long enough to convert.


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Tuesday, May 24, 2016

The Landscape of Mobile Search is Changing – How Will You Adapt?

Posted by bridget.randolph

[Estimated read time: 9 minutes]

Note: this post is based on a recent presentation I gave at LearnInbound Dublin. You can find the slides here.

Mobile search as a topic has changed a lot over the past few years. When I first started looking at this, back in 2012, there was already a lot of discussion happening around the topic of mobile. And back then, the big question everyone was asking was, “what should my mobile strategy be?”

Even then, things were shifting. At one of my early conference presentations on the topic, I made the point that we should stop thinking about a “mobile strategy” as different from our web strategy, because mobile technology was becoming simply another way to access the Internet. This isn’t surprising; after all, global purchases of smartphones are increasing at an exponential rate:

Source

And because of this, the questions we’re asking have changed.

This shift is hardly surprising, when you consider that, in 2015, 52% of UK internet users have stated that mobile is their “preferred way to access the web” — up from only 24% in 2013. This means the number of people who view mobile as their primary web device has doubled in just 2 years, and we have every reason to believe that this trend with continue.

It just makes sense, because (as Benedict Evans recently wrote), “it’s actually the PC that has the limited, basic, cut-down version of the Internet...it only has the web.”

Whereas our mobile devices have so much more information to draw on (photos, geolocation, friends, physical movement) and greater interactivity: with the external world (through technology like beacons), with you when you’re not using it (through notifications), and with your personal identity (because a phone is always signed-in and it is almost always an individual device rather than a shared one).

So what are the key ways in which we're seeing this shift in user behavior change our approach to SEO?

To answer that question, I’d like to focus on four key areas in which Google seems to be shifting its approach to mobile search, and some things we can do about it:

  • Mobile-friendliness as a ranking factor
  • Site speed and page load times
  • Mobile-first design of SERPs
  • App integration with web search

Mobile-friendliness as a ranking factor

In 2015, when Google first rolled out the Mobile-Friendliness Update (or “Mobilegeddon” as it was nicknamed), the impact was felt in two ways. More directly, by those sites which were impacted by the rollout — some sites lost up to 35% of their mobile rankings within the 1st month after the rollout — and indirectly, by the move towards mobile-friendliness in the lead up to the update. Google announced that they saw a 4.7% increase in the number of mobile-friendly sites in the two months between announcing that the update was coming and when it actually rolled out.

A new version of the update has recently rolled out, so we can expect to see further impact from this in the next few months.

What should we do about it?

The key action here is to ensure that your site passes the mobile-friendly test, and to check Google Search Console reports for mobile-specific errors.

Site speed and page load times

Hand in hand with the focus on mobile-friendliness, there is also a push towards improving site speed and page load times. This is particularly noticeable on editorial sites, where an ad-revenue business model leads to lots of different elements required to load a page, despite the actual content being fairly lightweight.

Google are not the only ones addressing this issue: Facebook Instant Articles and Apple Newsstand both use in-app versions of content pages to speed up the loading process, and some publishers have also created their own native apps to help solve this.

Google’s solution to this is their Accelerated Mobile Pages Project (AMP), which allows publishers and creators of editorial content to build versions of their pages with stripped-back, skeleton HTML, following a set of rules which guarantee speed and force distribution (an important thing to be aware of if you choose to utilize this approach).

This set of rules allows the page to:

  1. load quickly (speed), and
  2. be cached by Google and served directly in the SERP (distribution).

Example (L–R): primary URL, AMP version on primary website, and AMP version cached by Google.

What should we do about it?

The first step is to decide whether AMP is relevant for you.

You should use AMP if:

  • Google News is an important traffic source for you;
  • You make a lot of content, particularly editorial content;
  • You want wider distribution of your content;
  • You have a high proportion of mobile traffic.

If this is a good approach for you, you can learn more about how to implement it here.

Mobile-first design of SERPs

This third key area is around Google making desktop search look and feel more like mobile search.

There are two major ways that this has happened:

1. The card-style layout, which makes the distribution of content easier on a variety of different screen sizes and types:

2. And the move to get rid of the sidebar ads on desktop search in favor of more ads at the top of the page (on “highly commercial” searches):

“Old” Google desktop SERP

“New” Google desktop SERP without sidebar ads

What should we do about it?

There’s not a huge amount that can be done to address this trend head-on. However, it’s important to ensure that, for these “highly commercial” SERPs, you are taking account of the changing SERP layout in your tracking and reporting.

In addition, you may want to shift some of your focus towards building out your top-of-funnel search strategy, to target less commercial keywords where you will have fewer paid ads to compete with.

App integration with web search

Google needs to find a way to integrate app content with the rest of the web, or they risk becoming irrelevant. The “walled garden” effect from having apps on your phone’s home screen, coupled with recent stats which show that around 85% of users’ time on their mobile devices is spent on apps rather than on the mobile web, means that apps present a very real threat to Google continuing to act as an intermediary between users and content discovery.

The solution for Google is to start indexing and serving app content in the web search results, and this is what they are trying to do with their work around app indexation and app streaming.

App indexation involves setting up your app so that the same http:// web link can be used to link to a page on your desktop site, its mobile version (responsive design or dynamic serving), and the equivalent content inside your app (deep linking). This allows Google to serve the most relevant version based on the context which they have around that particular user and how they prefer to use the web.

app indexation.gif

Image credit: http://ift.tt/1TAzAAq...

In the longer-term, they seem to be moving towards the option of “app streaming,” which would allow a user to access app content without having the app installed on their device. The content would instead be served via Google search interface, again firmly positioning Google in the middle between the user and the content provider:

wordsearch-google-app-stream-try-now.png

Example of app streaming in SERP

What should we do about it?

If you don’t already have an app, this may not be relevant to you. However, it is worth considering whether you should create one. To determine whether or not you should have an app, you can ask the following questions:

Would my app…

  • Add convenience?
  • Offer unique value?
  • Provide social value?
  • Offer incentives?
  • Entertain?

If the answer is no to all of these, you probably don’t need an app.

If you do have an app, though, make sure that it supports http:// web links, and then head over to my post on app indexation for a walkthrough on how to set this up.

Where’s this all heading?

I believe that all of these trends are supporting a wider push by Google towards their goal of building the ultimate, intelligent personal assistant.

Sergey Brin stated in 2013: “My vision when we started Google 15 years ago was that eventually, you wouldn’t have to have a search query at all.”

This may seem impossible, but when you consider the implicit signals which Google is now able to access through the enhanced features on a mobile device, it seems less farfetched. Already, they are able to access data around:

  • Search history
  • Language
  • Social connections
  • Time of day
  • Browser
  • Device
  • Location

And already, users are realizing that they can provide fewer contextual signals within their keyword search and the search engine will still know what they’re asking. In addition, the technologies are becoming more finely tuned and gathering more data all the time:

  • wearables that can monitor physical activity and health signals (like heart rate),
  • beacons which can pinpoint a location down to which side of the street you’re standing on, and
  • phones which can tell whether you’re walking, running, cycling or riding in a car.

These are all signals which in the future could be used to determine the most relevant results to serve - potentially before you even ask.

When you combine all of these signals with the integration of the public index (what we currently think of as the Google search index), the private index (your emails, photos, calendar, etc) and app content, Google could have the ability to know as much about your day to day activities as any human PA. This means a single interface for all types of searches, and eventually, an intelligent personal assistant which can anticipate your next question before you ask it.

So maybe, instead of focusing just on keywords, or even topics, the next question we should start asking is: “How can I be the most useful source from a personal assistant app’s perspective?”


If you’re interested in learning more about these trends which are shaping the future of search, like implicit signals, the changing Google interface, intelligent personal assistants, beacons, wearables, and other new devices, and more, we’ve been writing and discussing our predictions over on the Distilled blog for our new #Searchscape project.


How have you seen the mobile search landscape shift over time? Do you agree that it’s heading towards the development of intelligent personal assistants? I’d love to hear your thoughts in the comments!


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Monday, May 23, 2016

Getting Local Store Locator SEO Right

Posted by MiriamEllis

[Estimated read time: 9 minutes]

Right now, a customer is trying to find your local business. How quickly are you delivering the NAP, directions and other details he needs, on the go?

Volumes of excellent free advice have been written for small businesses about creating quality, optimized local landing pages, but today, I’d like to talk about a topic that has received much less attention: helping customers discover locations when you’ve got a ton of them. This article is for the medium-to-large business with 20, 100, 500 physical locations and a pressing goal to have each one be found by the customers local to it. Let’s talk about store locators!

Shopping wisely for store locators

A business with 5 or even 10 locations can easily work them into a menu tab labeled ‘Locations’ and trust that customers hitting the site will be able to click to their landing page of choice to access NAP, hours of operation, photos, reviews, etc. But when your company has grown beyond this, it simply isn’t practical to list dozens of locales in your top level navigation, whether on desktop or mobile devices. The solution, then, is a store locator widget that enables customers to enter a city and/or zip code, or click on an interactive map, to be guided to the right resource.

There are six main things you are looking for when assessing the quality of a store locator widget:

  1. Does it let me build and/or link directly to a customizable, permanent landing page for each of my locations? If so, this is a good sign. If not, your SEO opportunities will be severely limited.
  2. Does it allow me to search by city as well as zip code? If not, then you’ll have a problem with all travelers who may be trying to find your business in a strange city and have no idea what the local zip codes are.
  3. Does it work properly on all devices? This is must these days, given that as many as 50% of mobile queries may have a local intent.
  4. It’s a must that the widget will work with your existing website, whether that’s running on Wordpress, Magento, Shopify, or what have you. You don’t want to have to redevelop your website, just to get your widget to function.
  5. A bonus to look for would be automatic geolocation detection — the ability of the widget to detect where a customer is searching from. This provides convenience.
  6. And, finally, there may be extra features you’d like to have to ensure the best possible experience for both users and your business. This might include search text autocompletion, the ability to sync with Google Docs to upload location data, or search filters that allow users to refine results based on personal criteria.

Keep all of these necessary and optional features in mind when evaluating Store Locator widget choices. Captera has recently done a good job of profiling a number of popular options which should help you hone in on the right solution for your company.

Pricing varies widely, from free to upwards of a $1,000 initial investment with reduced rates for subsequent years of service. Wordpress offers a number of free and premium store locator plugins with varying degrees of popularity. For any paid product, I recommend choosing only those which offer a free trial period of at least 1–2 weeks so that you can be sure the solution works for you.

Weak landing pages? Weirdly, not a big worry!

I’m now going to write something kind of shocking you thought never thought you’d read on the Moz Blog: you can evidently get away with thin and duplicate content on location landing pages — if your brand is established enough.

I’m writing this because, having looked at a considerable number of live store locators while researching this article, I found landing pages like this one with next to zero content on them, landing pages like this one with a very meager attempt at content that is observably duplicative, and landing pages like this one with some duplicate content, but also, some added value for local users. Not trying to hurt anyone’s feelings, but, with the exception of the last example, the sheer volume of locations operated by these companies has likely caused their marketers to settle on the most minimal effort possible to differentiate between landing pages. The last of these (REI) has actually done a good job of adding interest to their pages by including a regional event schedule. I like what they’ve done, but is it necessary?

The answer may surprise you

In a word: no. Google is correctly finding for me each of these businesses in the right cities, both organically and locally, when I search for them. While I would never advise a small business to take a least-effort approach with their store landing pages, it’s my conclusion from my research that established brands can get away with a great deal, simply because they are established. It seems you can get the right data in front of the customer with a very minor effort, and that the minimum requirements for data on those pages would be that they have correct company NAP on them and are indexable.

Am I handing out a lazy pass for all?

Are lax standards a good reason to go with the minimum effort and call it a day? In another word: maybe. The investment you make in landing page development for your brand is going to be dictated by:

  • Funding
  • Scalability
  • Creativity
  • Competition

If funding is modest, you may need to spend elsewhere in your marketing for now. If you have hundreds of locations, the cost of going the extra mile on your store landing pages may not show any easily-discernible ROI. If your marketing department throws its hands up in the air regarding differentiating store #157 from store #158, there may be a lack of available creative solutions to the scenario. But this last bullet point — competition — this is where things get interesting.

Besting your toughest competitors

Let’s say you’re operating one of three sporting goods stores in town. Competitor A has zero content beyond NAP and hours on his landing pages. Competitor B has thin, duplicate content on her landing pages. But, you, you smartie, have not only got a unique paragraph of text on your pages, but also store-specific reviews, and a maintained schedule of guided hikes in the region. All three of you link to your respective landing pages from your Google My Business listings. If you were Google, would A, B, or C look like a more authoritative resource to you?

And let’s look at this from the perspective of me on my cell phone on a winter’s day, looking for a high end snowboard and being given raw NAP by one competitor, a generic message by the second, but a promise of a free cup of hot cocoa (according to your reviewers) and a welcome message from you that states that every employee at your shop is a fanatical outdoors enthusiast, ready to show a novice like me the ropes of investing in sporting goods.

In a competitive scenario, if your store is the only one maximizing the potential for consumer engagement on your store landing pages, you are working towards impressing not just search engines, but customers, too. You could end up earning more than your fair share of those 50% of local-intent mobile queries, in city after city.

Supercharge your landing pages

Here’s a quick brainstorming list of both typical and optional content you could include on store landing pages to make them extra useful and extra persuasive:

  • NAP
  • Hours of Operation
  • Driving Directions
  • Unique welcome message
  • Proofs of local community involvement
  • Store-specific reviews or testimonials
  • Links to major review profiles for the store
  • Social media links
  • Live chat apps
  • Store-specific specials, including coupons
  • Location-specific schedule of in-store or topically related regional events
  • A summary list of brands, goods and/or services offered at that location
  • Indoor/outdoor imagery of the specific store
  • Video content relative to the store or region
  • A statement of guarantees offered at the store
  • An interactive map
  • Calls-to-action for how to communicate with the brand after hours
  • Education about the availability of beacons or other in-store apps

Looking for more inspiration? Try this Moz Academy video to spark extra landing page content ideas.

You may necessarily end up with a minor amount of duplicate content, but by brainstorming a list like the above, you will be making a maximum effort to inspire bots to consider your pages authoritative and to inspire searchers to become customers.

Discovery and indexing: Making landing pages pay off

Now that you’ve made the effort to create all of these individual landing pages for your locations, your top priority is to be sure they can be discovered by customers and indexed by search engines.

Simple enough

The first is really easy: be certain your Locations or Stores link is in your top level navigation, at the top of every page of your website. Don’t count on users finding it if you’ve stuck it in a box somewhere within your homepage layout. Many users will not be entering your website via the homepage and you want to deliver the link to find the store nearest them immediately. Don’t make them search for it.

Take care here

Ensuring that search engines can crawl and index your local landing pages requires a bit more thought, given that different store locator widgets are developed with different types of code. Google can crawl CSS, and they can typically crawl Javascript and AJAX. Hopefully, the widget you choose will facilitate your landing pages being properly indexed with no additional effort.. But, to make this foolproof, here are additional things you can do:

  1. Be sure you are linking from the Google My Business listing for each location to its respective landing page on the website.
  2. Be sure your other citations also consistently link to the landing pages instead of to the homepage.
  3. Submit an XML sitemap to Google Search Console.
  4. Create a permanent sitemap on your website, that includes links to all of the landing pages.
  5. On the main Locations page of the website, include an alphabetical directory of all locations with crawlable links. You can see an example of this at REI.com.
  6. Earning inbound links to these pages from third parties and, also, linking internally to landing pages from other pages of the website or blog posts, where appropriate, are other forms of insurance that they will be discovered, crawled and indexed.

You say “local landing pages,” I say, “customer service!”

Comscore/Neustar Localeze have estimated that more than ½ of desktop local searches and more the ¾ of mobile local searches result in an offline purchase. The same study asserts that almost half of the searches surrounding services, restaurants and travel are performed by users looking for companies with whom they’ve never had any previous transactions.

In this lively scenario, the smart business will be that one which gets name, address, phone number and driving directions in front of the customer fast. The winning business in a competitive environment may be the one which not only extends the courtesy of basic data to the customer, but which offers extra inducements (in the form of additional useful information) to be that customer’s choice.

Store locator widgets and local landing pages have become an established component of customer service. Properly implemented and developed, they may be the very first sign you give to a major percentage of your incoming customers that you are there to serve their needs. Serve them well!


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Friday, May 20, 2016

App Search - Whiteboard Friday

Posted by Tom-Anthony

App search is growing and changing, and there's more opportunity than ever to both draw customers in at the top of the funnel and retain them at the bottom. In today's special British Whiteboard Friday, Tom Anthony and Will Critchlow of Distilled dig into everything app search and highlight a future where Google may have some competition as the search engine giant.

App Search Whiteboard

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Tom: Howdy, and welcome to another British Whiteboard Friday. I'm Tom Anthony, head of the R&D Department here at Distilled. This is Will Critchlow, founder and CEO. Today we're going to be talking about app search. App search is really, really important at the moment because research shows that the average user is spending 85% of their time in apps on their mobile phone.
Will, tell us a bit about app search.

Will: When we say "app search," we could potentially mean three things. The first is App Store Optimization or ASO, which is not what we're going to be talking about today. It's an important area, and it's got its own quirks and intricacies, but it's pretty far down the funnel. Most of the searches in app stores are either branded or high-level category searches.

What we want to spend more of our time on today is...

App indexing

This is right at the top of the funnel typically, and it's taking over the opportunities to rank in long-tail search. So this gives you the opportunity to acquire new users via search really for the first time in app marketing.
The third element that we'll touch on later is the personal corpus, which is the idea right down at the bottom of the funnel and it's about retaining the users once you have them.

The critical thing is app indexing. That's what we want to spend most of our time on. What are the basics, Tom? What are the prerequisites for app indexing?

Tom: The first thing, the most important thing to understand is deep links.

Close-up of App Search whiteboard: a tree graph depicting Deep Links leading to the Distilled Twitter account.

Tom: People sometimes struggle to understand deep links, but it's a very simple concept. It's the parallel of what a normal URL is for a web page. A URL takes you to a specific web page rather than a website. Deep links allow you to open a specific screen in an app.
So you might click a deep link. It's just a form of a URL. It might be on a web page. It might be in another app. It can open you to a specific point in an app, for example the @Distilled page in the Twitter app.
There's been various competing standards for how deep links should work on different platforms. But what's important to understand is that everyone is converging on one format. So don't bother trying to learn all the intricacies of it.
The important format is what we call universal links. Will, tell us a bit about them.

Will: Universal links — this is actually Apple's terminology, but it is, as Tom said, spreading everywhere — which is the idea that you can take a URL just like we use to a regular HTTP or HTTPS URL and this URL would normally open up the web page on the desktop.

Close-up of App Search whiteboard: a URL pointing at a web page

Will: Now if instead we were on a mobile device — and we've brought our mobile whiteboard again to demonstrate this concept — then if you clicked on this same link on your mobile device, same URL, it would open up the deep view within the app like Tom mentioned.
So the critical thing about the universal link is that the form of this link is the same, and it's shared across those different devices and platforms.

Now before that was the case, in the world where we had different kinds of links, different kinds of link formats for the different devices and platforms, it was important that we mapped our web pages to those mobile URLs. There were various ways of doing that. So you could use Schema.org markup on your web pages. You could use JSON-LD. You could match them all up in your robots.txt. Or you could use rel="alternate" links.

Tom: This is much like how you would've done the same thing for the mobile version of a desktop web page.

Will: Right. Yeah, if you had a different mobile website, an m-dot website for example, you would use rel="alternate" to match those two together. In the old world of deep links, where there were the application-specific links, you could use this rel="alternate" to map them together.

Close-up of whiteboard: a normal desktop page on the left with a two-sided arrow with "alternate" written underneath, a drawing of a mobile phone to the right

If you're using universal links, it's not so much about this mapping anymore. It's not about saying it's over there. But it's about advertising the fact that there is an app, that you have an app that can open this particular view or web page. That's kind of important obviously to get that indexed and to get that app ranking.

Tom: Google and Co. are encouraging you to have parity at the moment between your app. So you've got your desktop site, your mobile site, and then you've got the same screen in the mobile application.

Will: Absolutely, and they'd like that all to be on these universal URLs. Now all of this so far is pretty familiar to us as search marketers. We understand the concept of having these URLs, having them crawled, having them indexed. But in the app world there's more opportunity than just crawling because both Google and Apple on iOS have opened up APIs, which means that you can push information to the search engine about how the app is actually being used, which opens up all kinds of interesting possibilities.

Tom: Absolutely. The first one is new types of ranking factor, the big one being engagement. Apple have already confirmed that they're going to use engagement as a ranking factor. We anticipate that Google will do the same thing.
This is the idea that users opening your app, using your app, spending time in your app is a clue of the value of that app. So it's more likely to appear in search results. There are two layers to this. The first is appearing in personalized search results. If I use a specific app a lot, then I'll expect to see that more.
Then, there's the second level, which is the aggregated user statistics, which is where they see that most people like this app for this thing, so other people will see that in the search results.

The second point is taking us back to what Will mentioned at the start.

The personal corpus

This is the idea where you get search results specific to yourself coming from your data. So you might run a search and you'll see things such as your messages, entries in your calendar, photos from your gallery. I'd see different results to Will, and I'd see them all in the same interface as where I'd see the public search results.

So I might do a search for a restaurant. I might see a link to the restaurant's website in the public search results, but I might also see that Will sent me a message about going for dinner at that restaurant, and there might be an entry in my calendar, which other people wouldn't see. It's a really interesting way that we might start to appear in search results in a new format.

Then the third interesting thing here is the idea of app-only indexing.

Closeup of whiteboard: Showing the top of the funnel (app indexing) and the bottom of the funnel (a personal corpus).

With universal links, we talked about needing parity between the desktop site, the mobile site, the app. With app-only indexing, we could be looking at a model where there are screens in apps that don't have a web equivalent. So you might start to see search results where there's no possibility of a website actually appearing for that. That's also a fascinating new model. Apple already do this. Google have confirmed that they're going to be doing this. So it's definitely coming.

Then further out into the future one of the important things is going to be app streaming. So Will, are you going to tell us a bit about that?

Will: Right. App streaming, this is another thing that Google has announced. It's kind of available in limited trials, but we think it's going to be a bigger thing because they're trying to attack this core problem, which is that to use an app and for an app to appear in search results, if you haven't already got it, you have to download it and you have to install it. That's both a slow process and a data-hungry process. If you're just kicking the tires, if this is an app you've never seen before, it's a little bit too much to ask you to do this multi-megabyte download and then install this app, just to try it out.

So what they're trying with app streaming is saying, "We can simplify that process. This is an app you've not used before. Let's preview it for you." So you can use it. You can see it. You can certainly check out the public areas of the app and then install it if it's useful to you.

The current setup is a little bit of a kind of a kludge; they're running in a virtual machine in the cloud and streaming. It's all very weird. We think the details are going to change.

Tom: Yeah.

Will: Fundamentally, they're going to figure out a way to make this streamlined and smooth, and it will become much easier to use apps for the first time, making it possible to expose them in a much broader array of search results. Then there's all kinds of other things and stuff coming in the future. I mean, Tom's passionate about the personal assistant.

Tom: Yeah. The intelligent personal assistant thing is really, really exciting to me. By intelligent personal assistant, I mean things like Siri, Cortana, Google Now, and the up-and-coming ones — Facebook M and SoundHound's Hound app. What's fascinating about personal assistants is that when you do a search, you do a search for weather in Siri for example, you just get a card about the weather for where you are. You don't get taken to a list of results and taken elsewhere. You just get a direct answer.
Most of the personal assistants are already able to answer a lot of search queries using this direct answer methodology. But what we think is exciting about apps is that we anticipate a future where you can store an app and it allows the personal assistants to tap into that app's data to answer queries directly. So you can imagine I could do a search for "are the trains running on time." Siri taps into my train app, pulls that data, and just lets me know right there. So no longer am I opening the app. What's important is the app is actually sort of a gateway through to a data source in the backend. We start to get all this data pulled into a central place.

Will: It's fascinating. You mentioned a whole bunch of different tools, companies, platforms coming up there. The final thing that we want to point out is that this is a really interesting space because Google's had a lock on web search for what feels like forever.
App search is a whole new area. Obviously, Google has some advantages just through the fact that the Android devices and they've got the apps installed in so many places and it's part of people's habits. But there are certainly opportunities. It's the first crack. It's first chink in the armor that means that maybe there are some upcoming players who will be interesting to watch and interesting for us as marketers to pay attention to.

Thank you for joining us here in Distilled's London HQ. It's been great talking to you. Thank you for taking the time. Bye.

Tom: Bye.

Video transcription by Speechpad.com


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Thursday, May 19, 2016

Building Brand Value & Customer Loyalty: Videos from MozTalk in Philly

Posted by Danielle_Launders

[Estimated read time: 3 minutes]

In April, we hopped on a plane to go visit our friends in the City of Brotherly Love to share an evening of learning, networking, and, of course, eating, for our latest MozTalk. Wait, what’s a MozTalk, you ask? Well, let me tell you! MozTalks are after-work events, featuring two-four speakers, focusing on topics relevant to online marketing. These one-night events are a way to engage and share ideas amongst the community, meet old friends and new (that’s you!), and learn great tips from some brilliant minds. Oh, did I mention there is food and some awesome swag? Yes, let’s not forget the most important parts.

Our most recent MozTalk focused on innovative strategies for building brand value and keeping your customers coming back. Topics ranged from human interaction through customer service to tailoring PPC ads to keep your customers coming back for more. We had a lineup of four outstanding speakers: Adam Melson from Seer Interactive, Erin McCaul from Moz, Purna Virji from Microsoft, and Wil Reynolds from Seer Interactive. Watch the presentations below for the full scoop:

Adam Melson: Branding & Revenue Wins That Ignore Traditional SEO

Top takeaways

  • Fixing broken customer experiences should be a priority; make sure to measure everything. By doing so, you may find new key opportunities to enhance the customer experience and gain loyalty.
  • Look past the basic search results; more and more people are using websites outside of Google to search, including Reddit.

Erin McCaul: Customer Engagement: Why Your Help Team Should Have a Seat at the Table

Top takeaway

  • Excellent customer service is about empathy and should be the foundation of any good brand.

Purna Virji: Clever Ways the World’s Most Valuable Brands Use PPC

Top takeaways

  • Build your brand with PPC by focusing on making the customer's life easier, showing them that you care, and making it easy to be a loyal customer.
  • With the increase in the use of voice search, be prepared for search results with misspellings. Make sure to account for that as a brand and in PPC.
  • Utilize sitelink extensions by focusing on the stage of interest of a customer or according to the customer's needs.

Wil Reynolds: A Modern SEO’s View on Authority vs. Trust

Top takeaway

  • Don’t confuse popularity with trust, and remember, rankings don’t equal trust or equal money.

Missed the previous talks?

Now that your brand value is at all-time high and your customers love you, it’s time to level up even more. Our first MozTalk covers Need-to-Know SEO and Making Your Blog Audience Fall in Love with Rand Fishkin and Geraldine DeRuiter, while our second MozTalk dives into 5 Years of SEO Changes and Better Goal-Setting with Rand Fishkin and Dr. Pete Meyers.

Join us for the next one!

We are excited to announce that we are headed to Denver for our next MozTalk on July 19th to learn all things content. Join us for a night full of learning, networking, and fun. Keep an eye on our Events page for more details to come, and we hope to see you there!


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Optimizing for Accessibility + SEO: Site & Page Structure Overlaps

Posted by Laura.Lippay

[Estimated read time: 9 minutes]

(header image photo by H.L.W. from the Blind Photographers Flickr Group.)

Happy Global Accessibility Awareness Day!

39 million people are blind. 285 million are visually impaired. 15% of the world’s population — over a billion people — have some form of disability.

Disabilities can come in many shapes and forms: physical, cognitive, visual, hearing. How does someone who is blind check their email? How does someone who can’t hear decipher any of the tens of millions of videos on YouTube? How do disabled students keep an upper hand when all of their classmates are using the Internet for research?

Many use assistive technologies to help with these tasks. Screen readers are like search engines in that they can’t see the content of a page, and instead rely on signals in the code to navigate the web and understand the content of a page.

In this, and in two follow-up posts, we’ll explore the overlaps between optimizing for search engines and optimizing for screen readers and assistive technologies. But first, let’s get a better understanding of what screen readers are all about.

In the video below, Kyle Woodruff navigates the web without his sight, quadriplegic web user Gordon Richins navigates the web without his hands, and Curtis Radford navigates the web without his hearing. You’ll see that they still face challenges because of the gaps between what assistive technology (AT) can do and what is actually built in a way that can be accessed and navigated by assistive technologies.

Because he’s so entertaining (even has his own Amazon series), I also must introduce you to Tommy Edison, The Blind Film Critic. See how he’s easily using Twitter and YouTube with the assistive technologies built into the iPhone.

Give it a shot

Here’s a simple way to try something like this out for yourself right now:

  1. Open a Chrome browser
  2. Install the screen reader extension ChromeVox and enable it.
  3. For a better experience, utilize some of this ChromeVox help:
    1. ChromeVox tutorial (quick, easy, and highly recommended)
    2. ChromeVox shortcuts reference (print it and tape it to your monitor (if you’re sighted)).
  4. Go for it. Navigate.

Optionally, you can also enable these more complex free screen readers on your device:

  1. VoiceOver on Mac OSX, iOS. User Guide. Shortcuts.
  2. NVDA free screen reader for Windows machines. User guide. Shortcuts.

Try any of these on your own website. How painful is it?

Do something about it

Consider going beyond simply being aware of accessibility (A11y) for Global Accessibility Awareness Day by utilizing some of your technical code optimization chops to help millions of disabled fellow humans have a better experience on the web.

Let’s be very clear though: learning web accessibility is no small task. This is a complex industry where assistive technologies go beyond just optimizing a bit of web code for screen readers.

But here’s where it’s simple for you to start: Some of the tasks of optimizing for web accessibility overlap with the things we look at for search engine optimization (SEO). At the most basic level, it’s important not to cannibalize the screen reader experience by over-optimizing for SEO by doing things like keyword stuffing. At a more advanced level, you’re top-notch if you can recognize the overlaps and consider how to optimize for both screen readers (AKA humans, in essence) and for search engines (bots).

In this post we’ll look at some simple structure overlaps. In next week’s post, we’ll dive more into overlaps in formatting and links, including what may be somewhat controversial: hidden text. And in the final post, we’ll look at accessibility and SEO overlaps optimizing video, images and non-text elements, including making infographics accessible.

SEO/A11y Overlaps: Structure

Markup on a page helps both search engines and assisitive technologies (AT) like screen readers to understand what elements are in a page. For SEO, different elements like title tags, headings, or some schema markup can have more weight or value than other markup. People using assistive technologies are reliant on these structural elements to navigate through the page without being able to see it or without being able to use a mouse.

We’ll start with some easy SEO + accessibility overlaps: structural elements that you might deal with in your every day coding or optimization. Consider the accessibility side of implementing and optimizing these elements to provide a better experience for disabled visitors while you also build for SEO.

Title tags

Title tags (not to be confused with title attributes) are important in search engine optimization for (1) providing context as to what the page is about when Google crawls it and (2) how the page appears in the search result display. Over the years, while SEO techniques have come and gone and fluctuated in perceived effectiveness, page titles have continued to be one of the more highly valued on-page tactics.

When considering accessibility, W3C provides these specific benefits of the page title for various disabilities:

  • This criterion benefits all users in allowing users to quickly and easily identify whether the information contained in the web page is relevant to their needs.
  • People with visual disabilities will benefit from being able to differentiate content when multiple web pages are open.
  • People with cognitive disabilities, limited short-term memory, and reading disabilities also benefit from the ability to identify content by its title.
  • This criterion also benefits people with severe mobility impairments whose mode of operation relies on audio when navigating between Web pages.

Here’s a sample of the ChromeVox extension announcing the content of several tabs in a browser window by reading the title tags (and page focus).

Title tag do’s and don’ts

  • Do continue to follow page title best practices for SEO. This should work hand-in-hand with titling for accessibility.
  • Do not keyword stuff. In case keyword stuffing is still your thing, consider how something like this reads (“Buy Soap Dispensers, Pump Soap Dispensers, Sensor Soap Dispensers & more | MyStore”) versus “Soap Dispensers from MyStore.” Keep it simple and relevant (and split content into separate pages if you need to).

Headings

In search engine optimization, there's a lot of focus on the H1 tag, and much less on nested H2–H6 headings. An H1 heading indicates the main topic of a page, while H2–H6 indicate subtopics or page sections. SEOs will sometimes use multiple H1 headings in an attempt to give more emphasis to more of the keywords and content on the page. SEOs will also sometimes tag other text on the page or in the footer as an H1 heading, in an attempt to get more keyword-rich H1 text in front of search engines. This can really mess with screen readers, and here’s why.

Headings allow assistive technologies to quickly navigate a page. Headings define the structure of the page and a screen reader user will oftentimes use these as the first method to move to a particular module or region of content.

Here’s an example of tabbing through headings using ChromeVox on the Santa Cruz Good Times news website:

Compare that to the Lehighton Times News, where only one heading was used, and it’s on the Calendar.

Heading do’s and don’ts

  • Do use headings. It’s important not to skip headings altogether, like in the Times News website example above.
  • Don’t use more than one H1 heading: HTML5 allows for multiple H1s, but this is not well-supported by browsers/assistive technology.
  • Do use headings to define sections of content. For example, use H2 headings for subheader or key sections of the page and H3 headings for content modules.
  • Don’t use headings if there's no following content. Headings define sections of content, so if there is no content section, it shouldn’t have a header.

HTML5 elements and schema markup

HTML 5 introduced more detailed tagging of page elements, like <article>, <section>, <header>, <footer>, and a whole bunch more. Additionally, schema markup was developed by Google, Yahoo, and Bing to better understand elements of a page.

We know that Google uses some schema elements for rich snippets in search results, like review markup to get star ratings to appear in search results. What we don’t know is how many of the 571 schema types that the search engines pay attention to when indexing and forming context around a page and its elements, and/or what HTML 5 elements are considered and how they’re weighted.

Regardless, this tagging allows various assistive devices via different browsers to better understand and navigate through content. Check out these accessibility scores of HTML 5 elements via different browsers from html5accessibility.com. The page has a lot more interesting detail.

HTML5 Accessibility Report Score for 5 browsers. Their scores are Safari: 62/100, Chrome: 93/100, Firefox: 89/100, Internet Explorer: 35/100, Edge: 40/100

Semantic markup do’s and don’ts

  • Do markup your content with relevant tags. It’s likely good for everyone.
  • Do not use divs or spans for buttons. Div and span-based buttons are not accessible. If it looks and acts like a button, use a button.

Page structure & navigation

Some SEO camps might be zealous about putting the body copy or most important content of the source code at the very beginning of the source code, in an attempt to either make sure it’s indexed before Google leaves the page or to attempt to indicate that content is more important.

Whether you’re of that camp or not, it’s not a great idea for accessibility. The order of the source code content is important for being able to easily tab through content with your keyboard in the correct order. Ideally this looks something like: H1 heading, main navigation, site sections, and then footer. You can make modifications via the CSS, as long as your source code order is logical. It helps to have good semantic markup.

Page structure and navigation do’s and don’ts

  • Do make sure your source code is in order. You can change things around via CSS, but a keyboard will tab through page content as it is listed in the source code.

On-site sitemaps

This one is pretty straightforward. When search engines and screen readers are having trouble discerning the complex, convoluted, complicated navigation or otherwise hard-to-reach sections and pages of your website, a simple outlined sitemap with links to all the sections and pages can provide a quick and easy solution to fuller indexation and understanding the contents of a website.

Sitemap do’s and don’ts

  • Do provide an on-site sitemap, if it’s possible. Link to all sections of the site, present the same organization as the site presents, and keep the links updated.
  • Don’t keyword stuff. We’re all familiar with those sitemaps that repeat the site’s keyword in every link, like used cars alabama, used cars alaska, used cars arizona, used cars arkansas. You’re likely to drive a screen reader user to drink. Don’t do it.

Resources & tools

General:

for Accessibility and Structure:


Next Week: SEO/A11y Overlaps: Formatting & Links


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